Terms & Conditions

Aleta Adventure Account and Visa Card Terms of Use

These terms and conditions apply to your Aleta Adventure Account and Visa Card (hereinafter collectively referred to as “Aleta Adventure Account”, “Account”, “Card” or “Aleta Adventure Card” as the context requires). You must read them carefully.

In these terms and conditions:

“You” or “Cardholder” means the named Aleta Adventure Account holder and/or Cardholder and the authorised user of the Aleta Adventure Account and/or Card.
“We”, “us” or “our” means Aleta Planet Pte Ltd (the “Card Issuer”).
“Website” means our website at www.aletaplanet.com.
“Program” means the Visa card issuing program under which your Card and/or Account is made available to you under this agreement.

1. Definitions

In these terms and conditions, unless the context otherwise requires, the following terms have the meanings set out below:

Term

Definition

Account

Any payment, e-money or stored value account established, maintained or operated by or on behalf of Aleta Planet in connection with the Program for a Cardholder.

Card

Any Visa prepaid or debit card, whether physical or virtual, issued by Aleta Planet (whether directly or through its Affiliate Partners) under the Program.

Cardholder

Any individual customer or end-user to whom a Card and/or Account is issued or otherwise made available under the Program.

The Personal Identification Number assigned to or selected by you for use with your Card.

Payment Network

Visa Inc. and its payment processing network which enables the acceptance and processing of Card payments.

Applicable Law

Any law, statute, subsidiary legislation, rule, regulation, directive, code, notice, notification, guidance or requirement issued by any governmental body, ministry, authority, supervisory or regulatory body having appropriate jurisdiction.

Affiliate Partner

Partners with which Aleta Planet has entered into legal agreements for Aleta Planet to issue Cards and/or operate Accounts outside of Singapore by relying on the regulatory licences of these partners.

Visa Rules

The by-laws, rules, regulations and/or operating procedures of Visa Inc. as may be amended from time to time.

Primary Account Holder

The adult Aleta Adventure Account holder aged 18 or above who applies for and is responsible for a Supplementary Card issued under their account.

Supplementary Card

The limited-edition collectible Aleta Adventure Visa debit card issued to a Supplementary Cardholder (aged 7–17) under a Primary Account Holder’s account.

Supplementary Account

The sub-account linked to a Primary Account Holder’s Aleta Adventure Account from which Supplementary Card transactions are funded.

Supplementary Cardholder

The child or young person aged 7 to 17 to whom a Supplementary Card is issued and who is authorised by the Primary Account Holder to use it. The Supplementary Cardholder is not a party to this agreement; the Primary Account Holder contracts on their behalf and bears full legal and financial responsibility for their use of the Supplementary Card.

2. Your Aleta Adventure Account and Visa Card

Your Aleta Adventure Account is a prepaid account and is not in any way connected to your personal bank account. You will not earn any interest on any funds loaded on your Aleta Adventure Account.

3. Applying for and Activating Your Aleta Adventure Account and Card

To apply for our Aleta Adventure Account and Card you must be at least 18 years old. We will require evidence of your identity and your address from time to time. We may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically.

By using your Aleta Adventure Account and/or Card you are agreeing to these terms and conditions.

Upon approval of your application, your Card will be issued to you in accordance with our internal policies, Visa Rules and Applicable Law. You may need to activate your Card before you can use it. You can do this by following the instructions provided with your Card or through our mobile application.

We reserve the right to decline any Card application if the application does not meet our due diligence or eligibility requirements. Persons aged 7 to 17 are not eligible to apply for an Aleta Adventure Account in their own name. A Supplementary Card may be issued only at the request of a Primary Account Holder who atisfies the eligibility criteria in Part B. The detailed terms governing the issue and use of any Supplementary Card and Supplementary Account are set out in Part B. The Primary Account Holder is the sole contracting party in respect of any Supplementary Account and Supplementary Card and bears full legal and financial responsibility for their use.

4. Card Issuance and Lifecycle

Card Issuance. Upon successful application and approval, we will issue your Visa Card to you. Cards may be issued in physical or virtual form, depending on the type of Card you have applied for and the Program terms.

Card Activation. Your Card must be activated before use. You can activate your Card through our mobile application, Website or by following the instructions provided with your Card.

Card Replacement. If your Card is lost, stolen, damaged or needs to be replaced for any reason, you may request a replacement Card by contacting us at account@aletaplanet.com or through our mobile application. A replacement fee may apply as set out in the Fees and Charges Guide.

Card Renewal. On expiry of your Card, you may choose to renew your Card automatically or allow it to expire. If you do not wish to renew your Card, you may contact us to request the balance funds on your Aleta Adventure Account. When we issue a renewal Card, we may charge a fee as set out in the Fees and Charges Guide.

Card Expiry. Your Card will have an expiry date printed on it (for physical Cards) or displayed in your account (for virtual Cards). You will not be able to use your Card after the expiry date unless it is renewed.

5. Loading Your Aleta Adventure Account

For a personal account user residing in Singapore, the maximum daily amount in your Aleta Adventure Account is SGD 5,000 and the maximum yearly transaction spend limit is SGD 30,000. For commercial accounts, the limits are subject to your company’s discretion.

We reserve the right to refuse any particular loading transaction if the said transaction does not meet our due diligence requirements. Upon receipt and clearance, your funds will be available for use on your Aleta Adventure Account immediately.

6. Using Your Aleta Adventure Account and Card

Detailed instructions on how to use your Aleta Planet Account and Card can be found on our Website. You will need to follow the instructions when using your Aleta Planet Account and Card. We will deduct the value of your transactions from the balance on your Aleta Planet Account as soon as they are made. We will also deduct any applicable fees as soon as they become payable by you; see our Fees section below for details of our fees. The Aleta Planet Account and Card shall remain as a property of Aleta Planet Pte. Ltd.

For fraud monitoring purposes, your account and Card usage may be queried, and we may block any further usage. In such circumstances, you can simply contact our customer support team at account@aletaplanet.com to request to have your account reinstated.

We may at any time, suspend, restrict or cancel your Aleta Adventure Account or Card or refuse to issue or replace your Card to you including but not limited to the following reasons:

i. We have reason to be concerned about the security of your account or Card(s) we have issued to you

ii. We have reason to suspect your account or Card is being used in an unauthorised or fraudulent manner;

iii. We need to do so to be compliant with relevant regulatory requirements or Visa Rules;

iv. We reasonably believe, based on objective evidence, that specific Card or Account activity is fraudulent, unlawful, in violation of Applicable Law, or poses a risk to the integrity or security of the Cards, Payment Network or related services.

In the event that we need to suspend, restrict, or cancel the usage of your Aleta Adventure Account or Card, we shall inform you as soon as possible, or when we are permitted to do so if there is any regulatory enforcement action taken against the use of your Aleta Adventure Account or Card.

Like other payment cards, we cannot guarantee that every retailer will accept your Aleta Adventure Card.

In the event of transactions involving different currencies and your SGD wallet does not have enough balance for the transaction, Aleta Planet shall convert the sufficient amount from your balance in your other currency wallet that has sufficient balance automatically. The exchange rate will be at the daily prevailing exchange rate determined by Aleta Planet.

We also reserve the rights to refuse or withhold the funds payable to the merchant including but not limited to the following reasons:

i. If we suspect that your Aleta Adventure Account or Card is being used in an unauthorised or fraudulent manner;

ii. If there are insufficient funds loaded on your Aleta Adventure Account at the time of a transaction to cover the amount of the transaction and any applicable fee;

iii. If there is an overdue outstanding amount owed to us on the Aleta Adventure Account in accordance with the fee table set out in the Fees and Charges Guide;

iv. If we have reasonable grounds to suspect that you are acting in breach of this agreement;

v. If we are required by regulatory authorities or under Visa Rules to do so;

vi. If certain transactions are suspicious; or

vii. Because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.

In the event of an unsuccessful transaction due to inaccurate information, we will inform you accordingly. Where such inaccuracy results in an unsuccessful transaction, you may amend, edit, or update any information you have provided to us by contacting us at account@aletaplanet.com.

7. Authorising Transactions

An Aleta Adventure Account or Card transaction will be regarded as authorised by you where you perform actions such as:

i. Keying in your details onto a merchant’s website;

ii. Providing your Aleta Adventure Card details and/or providing any other details;

iii. Providing the security code (CVV) of your Aleta Adventure Card;

iv. Entering your PIN;

v. Tapping your Card for contactless payments (where applicable);

vi. Completing 3D Secure verification where required.

Authorisation for a transaction may not be withdrawn or revoked by you after it is received.

We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within 3 working days of us receiving their request. A transaction (the payment order) will be received as follows:

i. For purchases at the time we receive the transaction instruction from the merchant acquirer;

ii. For other transactions which are communicated directly to us, at the time you ask us to complete the transaction.

Any pre-authorised transaction on an account that has been replaced and has yet to be completed will automatically be cancelled. You will have to ensure that sufficient funds are available and to inform the retailer or merchant to perform the pre-authorisation transaction again on the replacement account.

Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Aleta Adventure Account for that transaction (“Shortfall”), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Aleta Adventure Card was presented, in which circumstance we may seek the Shortfall from the retailer/merchant.

You agree that once this Shortfall is made known to you, we may charge you for the Shortfall amount. We may deduct the amount of the shortfall from any other Aleta Adventure Account(s) that you hold with us. Until we are reimbursed the Shortfall, we may suspend your Aleta Adventure Account(s) and Card(s). In addition, we reserve the right to charge you an administration fee for each transaction that you make using your Aleta Planet Card that results in a Shortfall or increases the Shortfall amount on your Aleta Adventure Account.

You authorise us to set off and deduct any Shortfall and any related fees from any other Aleta Adventure Account(s) you hold with us, to the fullest extent permitted by Applicable Law.

Supplementary Card authorisation: Where a transaction is made using a Supplementary Card, it will be treated as authorised by the Primary Account Holder regardless of whether it was the Supplementary Cardholder who physically used the card, entered the PIN, completed any authentication step, or otherwise initiated the transaction. The Primary Account Holder is liable for all such transactions as if they had made them personally, including any resulting Shortfall. For the avoidance of doubt, the use of a Supplementary Card by the Supplementary Cardholder shall not constitute unauthorized use. Only the Primary Account Holder may raise a dispute or chargeback under Section 13 in respect of a Supplementary Card transaction.

8. Prohibited Activities

You agree not to use, or allow to be used, any Card, Account or related platform for any illegal or fraudulent transactions, including but not limited to:

Money laundering;

Online casino/gambling;

Multi-level marketing schemes;

Phone fraud activities;

Any other illegal activities.

Failure to guard against such misuse may result in immediate suspension or termination of your Account and Card and the withholding of funds in accordance with this agreement.

Supplementary Cards — prohibited activities: The prohibited activities above apply equally to Supplementary Cards. The Primary Account Holder is responsible for ensuring the Supplementary Cardholder does not use the Supplementary Card for any prohibited purpose. A Supplementary Card may not be used for any transaction that would not be legally permissible for a person under 18, including online gambling, wagering, or the purchase of age-restricted goods or services. We may apply enhanced merchant category controls or other usage restrictions to Supplementary Cards without prior notice. Any such controls are based on mechant coding and related system logic and are intended as a risk mitigation measure only; they do not guarantee that all inappropriate transactions will be prevented.

9. Cancellation and Termination of Your Aleta Adventure Account and Card

You may cancel your Aleta Adventure Account and Card by way of the “contact us” function on the Website.

If you cancel your Aleta Adventure Account and Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you; see “Refund Upon Termination of Your Account” and “Your Right to a Fund Return” section below for further information. A Fund Return Fee may be charged (see Fees and Charges Guide) unless you have arranged to transfer any unused funds to another Virtual Account/products/account managed by us, or you cancel your Aleta Adventure Account and Card within 14 days of receiving it.

On expiry of your Aleta Planet Card, you may choose to renew your Card automatically or allow it to expire. If you do not wish to renew your Card, you may contact us to request the balance funds on your Aleta Adventure Account.

When we issue a renewal Aleta Adventure Card we may charge a fee. Please see the Fees and Charges Guide.

We may terminate your account and Card for reasons such as but not limited to the following:

i. If this agreement or your account expires on a set date and we have not agreed on renewal;

ii. If there is any breach of the terms and conditions of this agreement, or if you repeatedly breach the agreement and fail to resolve the matter in a timely manner;

iii. If you act in a manner that is threatening or abusive to our staff or any of our representatives;

iv. If you fail to pay the fees or charges you have incurred, or fail to put right any shortfall;

v. In the event of your demise.

We may also cancel or suspend your account and Card immediately if we suspect that your Aleta Adventure Account or Card is deliberately being used to commit fraud or for other illegal purposes. In the event where we cancel or suspend your account, we will inform you as soon as practicable. The balance in your Aleta Adventure Account may then be withheld until any investigation is concluded.

If your Aleta Adventure Account and Card are cancelled, we will immediately block your Account and Card for security reasons. You will not be entitled to a refund of money you have already spent on transactions authorised, or pending, or any fees for use of the Aleta Adventure Account and Card before your Account and Card are cancelled or expired.

10. Keeping Your Aleta Adventure Account and Card Secure

You should keep your Aleta Adventure Account and Card secure and not let anyone else use it. You must keep your PIN secret and not disclose it to anyone. Do not write your PIN on your Card or keep it with your Card.

If the details are lost or stolen or used in an unauthorised manner, you may lose some or all of your money on your Aleta Adventure Account. If you suspect that someone else knows the details of your Aleta Adventure Account or Card, or knows your PIN, you should request for a replacement account or Card immediately via the mobile application or our secured website.

Supplementary Card security: The Primary Account Holder is responsible for the physical security of the Supplementary Card and for ensuring the Supplementary Cardholder keeps their PIN confidential. The Primary Account Holder must not share Supplementary Account login credentials with any person, including the Supplementary Cardholder. They should use the freeze/unfreeze feature in the Aleta Adventure App to manage access to the Supplementary Card and must freeze the card immediately if it is lost, stolen or if misuse is suspected. Only the Primary Account Holder may request a replacement Supplementary Card.

11. Lost, Stolen, or Unauthorized Use of Your Account or Card

You must inform us immediately by freezing your account online via our website or App, if you know or suspect that your Aleta Adventure Account or Card details are exposed to an unauthorised person or if you think a transaction has been improperly executed.

If the account number, Card number, PIN or mobile application is used by an unauthorised person, lost or stolen, your liability is limited to SGD 100 only if:

i. You have immediately notified us of the loss, theft or unauthorised disclosure;

ii. You assist us in the recovery of the unauthorised charges incurred;

iii. You furnish us with a police report accompanied by written confirmation of the loss, theft or unauthorised disclosure and any other information that we may require; and

iv. We are satisfied that such loss, theft or unauthorised disclosure is not due to your negligence or error.

You shall not be liable for any transactions carried out after we have been notified of the loss, theft or disclosure.

Lost or stolen Supplementary Card: In respect of a Supplementary Card, only the Primary Account Holder may report a loss, theft or unauthorised use, request a freeze, or request a replacement. The Supplementary Cardholder does not have a direct right to contact us in relation to the Supplementary Account; all communications must come from the Primary Account Holder. The SGD 100 liability cap in this section applies only where the Primary Account Holder acts promptly, the Supplementary Cardholder has complied with applicable security instructions andall other conditions in this section are satisfied.

12. Our Liability

Subject to Applicable Law and your statutory rights, our aggregate liability to you arising out of or in connection with this Agreement shall not exceed the total amount of funds held in your Aleta Adventure Account at the time of the event giving rise to the claim.

We will not be liable for any loss arising from:

i. Any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite our efforts to the contrary;

ii. A retailer refusing to accept your Aleta Adventure Card;

iii. Our compliance with legal and regulatory requirements or Visa Rules;

iv. Loss or corruption of data unless caused by our wilful default.

We are also not liable for:

i. Business interruption, loss of revenue, goodwill, opportunity or anticipated savings;

ii. Any indirect or consequential loss.

13. Disputes and Chargebacks

Disputes with Retailers. If you have any dispute about goods or services paid using your Aleta Adventure Card, you should resolve such dispute with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Aleta Adventure Card. Once you have used your Aleta Adventure Card to make a purchase, we cannot stop that transaction.

Chargebacks. In certain circumstances, you may be entitled to request a chargeback for a transaction made using your Card. Chargeback requests must be made in accordance with the Visa Rules and within the timeframes specified by Visa. We will process chargeback requests in accordance with the applicable Visa Rules and internal procedures.

Cooperation. You agree to cooperate in the resolution of any disputes, chargebacks or refunds where required and respond within seven (7) business days to any dispute forwarded to you by us.

14. Refund Upon Termination of Account

We may change these terms at any time by notifying you by e-mail or other agreed means at least fourteen (14) calendar days before the change is due to take effect. The up-to-date version of the Aleta Adventure Account and Card terms and conditions will always be available on our website.

The change will automatically take effect and you will be taken to have accepted the notified change unless you inform us in writing that you do not agree to the change. In that event, we will treat that notice as notification that you wish immediately to terminate your Aleta Adventure Account and Card. In such circumstances we will refund any balance on the account in accordance with the Fees and Charges Guide and you will not be charged a Refund Fee.

When submitting your refund request, you must ensure that the information you provide is accurate and complete. We will not be responsible for money sent to the wrong recipient as a result of inaccurate information provided by you. If you have provided inaccurate information to us, you may request our assistance in recovering the money sent to the wrong recipient, but we cannot guarantee that such efforts will be successful.

15. Your Right to a Fund Return

You may request for funds in your account to be returned to you subject to certain fees that are chargeable to your account. Please refer to “The Fees” section for details.

Funds will be returned to either your bank account that you have registered with us or your credit card account that is used for your initial deposit.

16. The Fees

All Fees and charges are inclusive of GST and set out in the Fees and Charges Guide, which is available on our Website, and may be varied from time to time.

For all transactions made in a foreign currency you may view the applicable exchange rate at the time of the transaction on the Visa website.

We may vary the rate or amount of any charge, fee or interest payable under this agreement. Should you continue to keep or use the Aleta Adventure Account and Card, you shall be considered to have accepted the changes.

Supplementary Card fees: A card issuance fee applies per Supplementary Card as set out in the Fees and Charges Guide. This fee is payable by the Primary Account Holder at the time of application and is non-refundable once the card has been issued, except where we are unable to fulfil the order. Delivery fees may also apply and will be communicated before you confirm your order. All other fees applicable to the primary account apply equally to the Supplementary Account unless expressly stated otherwise.

17. Your Details

You must inform us immediately if you change name, address, phone number or e-mail address. If we contact you in relation to your Aleta Adventure Account or Card, for example, to notify you that we have cancelled your Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any email to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have failed to update us.

18. Data Protection

In applying for the Aleta Planet Account and Card and using it, you agree that we can use your personal information in accordance with our privacy policy. You further agree that we may use your personal information for customer due diligence purposes for services provided by Aleta Planet Pte Ltd, in the event that you sign up for such services.

You understand and agree that we may collect information about how you interact with our services, and utilise such information with our partners, to develop and enhance our services. We collect transaction details related to your use of our services, including the type of service requested, date and time the service was provided, amount charged and other related transaction details. We may collect information about your mobile device, including for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information and mobile network information.

Where a Supplementary Card is issued, the Primary Account Holder confirms they have obtained all necessary consents to allow us to collect, process and store the personal data of the Supplementary Cardholder. We will process such data in accordance with our Privacy Policy. Under Singapore’s PDPA, where the Supplementary Cardholder is below 13 years of age, consent must be provided by the Primary Account Holder on their behalf. The Primary Account Holder will have full visibility of all Supplementary Account activity as an inherent feature of the parental oversight structure.

19. Card Scheme Compliance

You acknowledge and agree that all Cards under the Program are issued and operated in accordance with the Visa Rules and Applicable Law. To the extent any provision of this agreement conflicts with Visa Rules, such provision shall be interpreted and, where necessary, modified to the minimum extent required to comply with those rules.

All Visa logos and marks are trademarks of Visa Inc. These marks may not be copied, imitated or used, in whole or in part, without the prior written permission of Visa Inc.

20. Communication

If you have an enquiry relating to your Aleta Adventure Account or Card or if your Card is lost or stolen, you may use the “Contact Us” facility on the website or email us at account@aletaplanet.com.

21. Disclosures

Notice for non-Singapore residents: Aleta Adventure Accounts and Cards provide e-money issuance, which is one of the payment services regulated by the Monetary Authority of Singapore (“MAS”). Aleta Adventure Accounts and Cards comply with the relevant laws and regulatory requirements in Singapore. Please note that e-money products are not covered by deposit insurance schemes. However, in accordance with MAS requirements, customer funds are safeguarded in a segregated trust account with a licensed bank and are protected against claims by Aleta Planet's creditors in the event of insolvency. Where you are accessing or using the Aleta Adventure Accounts and Cards outside Singapore, you are responsible for ensuring that such access or use is lawful in the country or territory where you are located, and we make no representation that such use complies with the laws of any jurisdiction other than Singapore

22. Assignment

You may not transfer any rights or obligations you may have under this agreement unless Aleta Planet Pte. Ltd. has provided written consent on the assignment.

Aleta Planet Pte. Ltd. reserves the rights to transfer any right or obligation under this agreement subject to the approval by MAS and twenty-one (21) calendar days prior notice to you.

23. Governing Law

This agreement is concluded in English. All communications with you will be in English. These terms and conditions will be construed in accordance with Singapore law and the courts of Singapore shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this agreement.

24. Fund Protection

As a responsible e-money issuer and account issuance provider, Aleta Planet Pte. Ltd. ensures that once we have received your funds, they are deposited in a secure account with a deposit bank, specifically for the purpose of redeeming transactions made by your Aleta Planet Account. In the event that Aleta Planet Pte. Ltd. becomes insolvent, funds that you have loaded which have arrived with and been deposited by Aleta Planet Pte. Ltd. are protected against the claims made by our creditors.

25. Hierarchy of Documents

These Cardholder Terms of Use form part of, and are incorporated by reference into, the agreement between you and Aleta Planet Pte. Ltd. governing your Aleta Planet Account and Visa Card (the ‘Agreement’).

In the event of any conflict or inconsistency between these Cardholder Terms of Use and any other provision of this Agreement, the other provisions of this Agreement shall prevail to the extent of the inconsistency, except where such prevailing terms would be less favourable to you as the Cardholder in respect of your consumer protection rights under Applicable Law.

Aleta Planet (and, where relevant, its Affiliate Partners) is the sole contracting party with you as the Cardholder in respect of the Card and Account.

26. Aleta Adventure Account and Card Issuer

Your Aleta Planet Account and Visa Card is issued by Aleta Planet Pte. Ltd. (and/or its Affiliate Partners where applicable), located at 350 Orchard Rd, #18-08 Shaw House, Singapore 238868, for the purpose of e-money issuance, account issuance and cross border money transfer. Your Aleta Planet Account and Visa Card is the property of Aleta Planet Pte. Ltd. and is not transferable to anyone else.

PART B – Supplementary (Family) Card Terms

These Supplementary Card Terms (“Part B”) govern the issuance and use of any Supplementary Card and Supplementary Account. They apply in addition to, and must be read together with, Part A above (“Principal Terms”). In the event of any conflict, Part B shall prevail in respect of Supplementary Cards. The Primary Account Holder is the contracting party for all purposes under Part B; the Supplementary Cardholder is not a party to this agreement. By applying for a Supplementary Card, the Primary Account Holder agrees to these terms on behalf of themselves and confirms they have authority to do so.

B1. Parental Consent and the Role of the Primary Account Holder

Because the Supplementary Cardholder is a minor, they are not the contracting party for the Supplementary Account or Supplementary Card. The Primary Account Holder therefore: (a) enters into this agreement in respect of the Supplementary Account and Supplementary Card and accepts full legal and financial responsibility for them; (b) provides all consents, notices, permissions and acknowledgements required under Applicable Law, including those relating to the Supplementary Cardholder's personal data; (c) represents and warrants that they are the parent, legal guardian, or a person with recognised legal responsibility for the Supplementary Cardholder, and will provide evidence of such status upon request; and (d) acknowledges and agrees that we may carry out identity, relationship, fraud, sanctions, and other due diligence checks before and after issuing the Supplementary Card.

B2. Eligibility

To apply for a Supplementary Card, the Primary Account Holder must:

hold an active Aleta Adventure Account in good standing;
be aged 18 or above;
be the parent, legal guardian or a person with legal responsibility for the Supplementary Cardholder; and
ensure that the Supplementary Cardholder is aged between 7 and 17 at the time of application.

A maximum of three Supplementary Cards may be issued per primary account per character design release. This limit resets with each new release. Each Supplementary Card is linked to a specific limited-edition character design. Designs are strictly capped in quantity and issued on a first-come, first-served basis. We reserve the right to decline any Supplementary Card application that does not meet our eligibility or due diligence requirements.

A Supplementary Cardholder ceases to be eligible for a Supplementary Card upon attaining 18 years of age, unless we expressly permit otherwise. We may, upon or after the Supplementary Cardholder attaining 18 years of age, suspend or close the Supplementary Account and cancel the Supplementary Card, or require the individual to apply for and open an account in their own name subject to our onboarding, due diligence and eligibility requirements then in force. We may notify the Primary Account Holder before taking such action, but we are not obliged to continue the Supplementary Account or Supplementary Card beyond the applicable eligibility period.

B3. Account Structure, Ownership and Funding

The Supplementary Account is a sub-account of the Primary Account Holder’s Aleta Adventure Account. The Primary Account Holder is the legal owner of all funds within it. All Supplementary Card transactions are treated as authorised by the Primary Account Holder. Only the Primary Account Holder may fund the Supplementary Account If insufficient funds are available the transaction will be declined – the primary account balance will not automatically cover Supplementary Card transactions.

B4. Responsibilities of the Primary Account Holder

As the legal owner of the Supplementary Account, you are fully responsible for all activities carried out using the Supplementary Card and Supplementary Account. Your responsibilities include:

explaining to the Supplementary Cardholder how to use the Supplementary Card responsibly and in accordance with these terms before they begin using it;
ensuring that all transactions made by the Supplementary Cardholder are acceptable to you and within any spending limits you have set;
monitoring the Supplementary Cardholder’s transactions regularly through the Aleta Adventure App;
ensuring that the balance in the Supplementary Account is sufficient for the Supplementary Cardholder’s intended use but not excessive;
keeping the Supplementary Card, its PIN and account credentials secure, and promptly freezing the card and notifying us if it is lost, stolen or compromised;
ensuring that the Supplementary Cardholder does not use the Supplementary Card for any prohibited purpose as set out in the Principal Terms; and
contacting us directly to resolve any issues or queries relating to the Supplementary Account at account@aletaplanet.com or through the Aleta Adventure App.

B5. Parental Controls and Spending Oversight

The Aleta Adventure App provides tools to assist the Primary Account Holder in managing the Supplementary Account and Supplementary Card, including:

setting spending limits on the Supplementary Card;
viewing real-time transaction history;
topping up or withdrawing funds from the Supplementary Account at any time;
freezing or unfreezing the Supplementary Card instantly through the app; and
restricting certain merchant categories where applicable.

The availability, configuration, scope and effectiveness of such tools may vary from time to time. While we provide these tools to assist you, you remain fully responsible for all transactions on the Supplementary Account regardless of whether any control has been configured, activated, or operated successfully. We may, at our discretion, block or restrict certain merchant types or transactions we consider unsuitable for Supplementary Cardholders. Any such restrictions are based on merchant coding, transaction data and related controls and do not guarantee that all inappropriate purchases will be prevented

B6. Financial Capability and Responsible Use

The Supplementary Card is designed to support financial education and introduce the Supplementary Cardholder to responsible money management from a young age. The Primary Account Holder is encouraged to use the Supplementary Account as a tool to:

help the Supplementary Cardholder understand the value of money and the concept of budgeting;
discuss spending decisions and set appropriate expectations around saving and spending; and
build positive financial habits through earned rewards and structured spending oversight.

The Supplementary Account and Card are not intended to replace parental supervision. The Primary Account Holder should remain actively engaged in the Supplementary Cardholder’s use of the account.

B7. Rewards, Collectibility and Transaction Limits

Transactions made using the Supplementary Card will earn rewards points in accordance with the rewards structure applicable to the Primary Account Holder’s Aleta Adventure Account as communicated by us from time to time. Rewards points and Spin-to-Win entries earned on Supplementary Card transactions will accrue to the Primary Account Holder’s account.

The Supplementary Card is a strictly limited-edition collectible. Each design is serialised and issued in a capped run. Designs are retired permanently once sold out and will not be reissued.

B8. Transaction and Account Limits

Transaction and balance limits apply to each individual Supplementary Account, as set out in the Fees and Charges Guide. These include limits on daily spend, maximum balance held at any one time, and maximum funds received per calendar year. We reserve the right to vary these limits from time to time with prior notice.

B9. Suspension and Closure

The Primary Account Holder may cancel the Supplementary Card or close the Supplementary Account at any time through the Aleta Adventure App or by contacting us at account@aletaplanet.com. Upon closure, any remaining balance will be transferred back to the Primary Account Holder’s Aleta Adventure Account and the Supplementary Card will be cancelled. The card issuance fee is non-refundable upon closure.

We may suspend, restrict or cancel the Supplementary Card or Supplementary Account at any time in accordance with the Principal Terms, including where we have reason to suspect misuse, fraud or a breach of these Supplementary Terms. Upon closure of the Primary Account Holder’s Aleta Adventure Account, all linked Supplementary Accounts and Supplementary Cards will automatically be closed and cancelled.

B10. Data Protection and Privacy

By applying for a Supplementary Card, you confirm that you have obtained all necessary consents to allow us to collect, process and store the personal data of the Supplementary Cardholder for the purposes of providing the Supplementary Card and Supplementary Account services.

We will process the Supplementary Cardholder’s personal data in accordance with our Privacy Policy. Under Singapore’s Personal Data Protection Act (PDPA), where the Supplementary Cardholder is below 13 years of age, consent must be provided by the Primary Account Holder on their behalf. For Supplementary Cardholders aged 13 and above, the Primary Account Holder is responsible for ensuring the Supplementary Cardholder understands how their data is used.

The Primary Account Holder will have visibility of all transaction data and account activity on the Supplementary Account. This is inherent to the structure of the Supplementary Account and is intended to support parental oversight. For any data-related queries, please contact us at account@aletaplanet.com.

B11. Liability

The Primary Account Holder is fully liable for all transactions made using the Supplementary Card as if they had made those transactions themselves, including any Shortfall arising from Supplementary Card transactions. We are not liable for the manner in which the Supplementary Card is used by the Supplementary Cardholder. Our liability in respect of the Supplementary Account is limited to that set out in the Principal Terms.

B12. Amendments

We may amend these Supplementary Card Terms at any time by giving you at least 14 calendar days’ notice by email or through the Aleta Adventure App. The updated terms will also be available at www.aletaplanet.com. Your continued use of the Supplementary Card or Supplementary Account after the effective date of any amendment will constitute your acceptance of the updated terms. If you do not agree to the updated terms, you may close the Supplementary Account before the effective date of the amendment.

B13. Governing Law

These Supplementary Card Terms are governed by and shall be construed in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Supplementary Card Terms.

B14. Parent / Guardian Declaration and Consent

By proceeding with the Supplementary Card application, I confirm that:

I am aged 18 or above and am the parent, legal guardian or a person with legal responsibility for the Supplementary Cardholder named in this application.
I have read, understood and agree to these Supplementary Card Terms and the Principal Terms on behalf of myself and the Supplementary Cardholder.
I have explained the relevant terms of use to the Supplementary Cardholder in a manner appropriate to their age and understanding, and I accept full responsibility for their use of the Supplementary Card.
I consent to Aleta Planet Pte Ltd collecting, processing and storing the personal data of the Supplementary Cardholder for the purposes described in these Supplementary Card Terms and the Privacy Policy.
I understand that I am fully liable for all transactions made using the Supplementary Card.

27. Contact Us

If you have any questions about these terms and conditions or your Aleta Adventure Account and Visa Card, please contact us at:

Email: account@aletaplanet.com

Website: www.aletaplanet.com